Select a symptom or maintenance task above to find step-by-step help for your Breville Barista Express.
Confirm your exact model
This hub is for the Barista Express BES870 family. Check the model label on your machine before following a cleaning or repair procedure. The Barista Express Impress and other Breville models have different controls and parts.
Start with the symptom you can observe
- Grinder will not run or dispense: start with the grinder checks below.
- Little or no water comes out: use No Water Coming Out — diagnose this problem.
- Pressure is low during extraction: follow Low Pressure — diagnose this problem; check grind and dose before assuming a hardware failure.
- Cleaning or descaling is due: choose the cleaning-tablet cycle or BES870 descaling guide for the task your machine needs.
Grinder problems: choose the right next step
- Silent grinder or no grounds: start with Grinder Not Working to check power, hopper lock, sound and output.
- Motor strains, rattles or the burrs do not turn: switch off and follow the Grinder Jammed guide for safe removable-part cleaning.
- Grinder works but the shot runs too fast or slowly: use the Grinder Settings guide before assuming a broken part.
- Cleaning has not resolved the fault: read the Grinder Repair guide for the service boundary and next checks.
Only consider a burr after diagnosing the symptom. The parts compatibility register lists a verified upper-burr revision for a specified BES870 variant; compare the rating label and manufacturer listing before ordering.
Official manual and safety
Use the Breville BES870 product support and instruction manual to confirm controls, cleaning steps, and your regional model. Unplug the machine and let hot parts cool before removing parts for routine cleaning. Do not open the housing or work on electrical components while connected to power; use qualified service for internal faults.
Plan routine maintenance
Use the maintenance schedule to choose your model and usage level. The maintenance tools also include water-hardness conversion and descaling and filter reminders. Follow your machine’s prompts and exact manual when they differ from an estimate.